Where can I send my CODi case for repairs?

It doesn’t happen often, but if your CODi product needs repair or replacement, our customer service team is ready to help. When you contact them, they’ll provide you with instructions on where to send your product and get you protected again as soon as possible.

How do I know if my laptop fits in the CODi case I have chosen?

More than likely, CODi has a carrying solution for your device—and your lifestyle. Refer to the bag dimensions listed below each case in the product section to see if it’s a fit. If you’re still having trouble, feel free to contact our customer service team for some help.

How can I contact customer service?

If you have a question, concern or even a compliment, we’d love to hear from you. Contact one of our customer service reps Monday-Friday, 8:30am – 5:00pm at +1 800.263.4462 or email us at custsupport@codiworldwide.com.

What is the best way to clean my CODi case?

To get the most out of your ballistic nylon bag or case, we recommend using warm water and a cloth or soft bristled brush. Rinse thoroughly and lay flat to dry and do not under any circumstances submerge it in water or dry using heat. If you have a leather case, a leather crème conditioner can be used conservatively to remove stains and clean your case. Always test the cleaning materials on a small invisible part of the leather/ballistic article before proceeding on the whole item. Avoid products like mink oil, shoe polish and waxes when cleaning leather. Contact customer service with any additional questions.

Can I use my CODi case with wheeled luggage?

Yes, many of our traditional cases can easily be mounted on wheeled luggage. Slip the handle under the strap on the back of your CODi case for easier mobility.

 

WHO DO I CONTACT ABOUT CUSTOMER RELATIONS?

Keeping a good relationship with our audience is extremely important to us. Refer any marketing questions to marketing@codiworldwide.com.

WHAT IF MY CODI CASE WAS LOST OR DAMAGED BY AN AIRLINE?

Unfortunately, CODi is not responsible for damage caused by airlines or other third parties. We suggest contacting your airline’s customer service representative.

WHAT IS YOUR POLICY REGARDING DEFECTIVE PRODUCTS?

Please visit the product warranty section of our website for more information regarding the return and/or replacement of your CODi product.

HOW DO I KNOW IF MY CODI BAG IS CONSIDERED CARRY-ON?

Please visit the FAA’s website for details on carry-on luggage, or call the airline you will be traveling with.

WHAT OPERATING SYSTEMS ARE CODI’S ACCESSORIES COMPATIBLE WITH?

CODi’s accessories are typically plug and play and are compatible with most operating systems, including Windows XP, Vista, 7 & 8; Mac OS 10.x5 and Linux 2.4 Kernel and above. If your operating system is not listed above, please call customer service at +1 800.263.4462 or email our customer service team at custsupport@codiworldwide.com.